Terms of service

1. These terms

By using this website or any OvroIT service you agree to these terms. Where we sign a separate proposal, contract or order form with you, that document takes precedence over anything here that conflicts with it.

2. What we provide

OvroIT builds custom software, mobile apps and websites for clients, provides maintenance and support, and operates its own subscription products such as Tutorey. Nothing on this website is an offer or a commitment to deliver a specific piece of work until we agree scope in writing.

3. Project work

• Each project is defined by a written scope with phases, deliverables, cost and timeline, approved by both sides before work starts.
• Timelines assume you provide content, access, approvals and feedback within the agreed windows. Delays on your side move the schedule.
• Work outside the agreed scope is quoted separately as a change request; we will not proceed on it without your approval.
• Third-party costs — hosting, app store fees, SMS credits, licences — are yours unless the scope says otherwise.

4. Fees and payment

Project fees are billed in the instalments set out in the scope, usually an advance to begin and the balance at agreed milestones. Invoices are payable within 15 days. Prices exclude VAT and other taxes, which are added where applicable. We may pause work on overdue accounts after written notice.

5. Product subscriptions

• Subscriptions run monthly or yearly and renew automatically until you cancel.
• You can cancel at any time; access continues to the end of the paid period and fees already paid are not refunded except where required by law.
• You are responsible for your account credentials and for the accuracy of the data you enter.
• You can export your data while your account is active; we may delete it 60 days after cancellation.
• We may change subscription pricing with at least 30 days’ notice before your next renewal.

6. Intellectual property

Once a project is paid in full, the custom deliverables built for you are yours. We keep ownership of our pre-existing tools, libraries, internal frameworks and know-how, and of our own products — you receive a licence to use those as part of the delivered work. Your brand, content and data remain yours throughout. We may name you as a client and show non-confidential work in our portfolio unless you ask us not to.

7. Acceptable use

You agree not to use our website or products to break the law, infringe someone’s rights, send unsolicited bulk messages, attempt to gain unauthorised access, or interfere with service for other users. We may suspend accounts that do.

8. Confidentiality

Each side keeps the other’s non-public information confidential and uses it only for the engagement. This continues for three years after the work ends, and indefinitely for personal data and source code.

9. Warranties

We warrant that delivered work will materially match the agreed scope, and we will fix defects reported within 30 days of delivery at no charge. Beyond that, services and products are provided as they are: we do not promise uninterrupted or error-free operation, and we are not responsible for faults in third-party platforms or for changes you or others make to the code after handover.

10. Liability

To the extent the law allows, neither side is liable for indirect or consequential loss, including lost profit or lost data. Our total liability for any claim is limited to the fees you paid us for the affected work in the 12 months before the claim. Nothing here limits liability for fraud or anything else that cannot be limited by law.

11. Termination

Either side may end a project with 30 days’ written notice, or immediately if the other side materially breaches these terms and does not fix it within 15 days. On termination you pay for work completed and costs already committed, and we hand over the deliverables covered by those payments.

12. Governing law

These terms are governed by the laws of Bangladesh. We will try to resolve any dispute by discussion first. We may update these terms; the date at the top shows when, and continued use means you accept the update.

13. Contact us

If anything here is unclear, ask us before you sign — we would rather explain it now than argue about it later.